Privacy Policy 

Pacific Diamonds operates the website (pacificdiamonds.in).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit or interact with our Site.

1. Information We Collect

a. Personal Information

We may collect information you voluntarily provide through forms, WhatsApp, calls, emails, or direct inquiries, including:

• Name and contact details

• Email address and phone number

• Address or location details (if required for orders)

• Custom order requirements or quotation details

• Billing or delivery information (when applicable)

b. Non-Personal Information

When you browse our website, we may automatically collect:

• IP address

• Browser and device type

• Operating system

• Pages visited and time spent on the Site

• Referring websites or search queries

This helps us improve website performance and user experience.

2. How We Use Your Information

Your information may be used for:

• Responding to inquiries or custom jewellery requests

• Processing orders, quotations, or bulk purchases

• Providing updates on orders, deliveries, or product availability

• Improving our services, catalog, and user experience

• Sending promotional messages, offers, or newsletters (only if you opt in)

• Fulfilling legal or regulatory obligations

We do not sell or trade your personal information with third parties.

3. Cookies

Our website may use cookies to enhance your browsing experience.
Cookies help us:

• Understand user behavior

• Improve website performance

• Personalize content

You can disable cookies in your browser settings.
Note: Some features of the Site may not work correctly if cookies are disabled.

4. How We Protect Your Information

We use appropriate security measures to protect your data from:

• Unauthorized access

• Alteration

• Disclosure

• Destruction

However, no online system is 100% secure.
You use the Site and share information at your own risk.

5. Sharing of Information

We may share your data only in the following situations:

• With trusted partners such as courier services, payment processors, or vendors involved in fulfilling your jewellery orders

• When required by law, court order, or legal process

• To protect the rights, property, or safety of Pacific Diamonds, its customers, or others

We never share information for third-party marketing without your consent.

6. Third-Party Websites

Our website may contain links to external websites.
Pacific Diamonds is not responsible for the privacy practices or content of these sites.
We recommend reviewing their privacy policies when visiting them.

7. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access, update, or delete your personal information

• Withdraw consent for promotional communication

• Opt out of receiving marketing emails or messages

To exercise these rights, contact us at info@pacificdiamonds.com.

8. Updates to This Policy

Pacific Diamonds may update this Privacy Policy at any time.
We encourage you to check this page periodically for changes.
The “Last Updated” date will reflect the latest revision.

9. Contact Us

For questions regarding this Privacy Policy or your data, please contact:

Pacific Diamonds
📍 Fountain Chowk, College Road, Ludhiana – 141001
📧 Email: info@pacificdiamond.com